If you are not satisfied with the items you purchased from babybunny.com.au we will exchage or refund the full or partial invoice value. However,
No returns made after 30 days from the purchase date will be accepted.
Only the items purchased from babybunny.com.au can be returned.
Return cost should be borne by you unless the product is not deemed fit for purpose due to a inherent defect. In such a scenario we will arrange the return shipping at our cost and subsequent to our inspection we will refund the full amount to you.
Return cost should be borne by you unless the product is not deemed fit for purpose due to a inherent defect. In such a scenario we will arrange the return shipping at our cost and subsequent to our inspection we will ship a similar new product to you at our cost.
Items that can be Returned/Exchanged
You can only return/exchange items that are unworn, unused, unwashed, undamaged, have the original tags attached and the original packaging.
The following items cannot be returned or exchanged: Undergarments, Accessories (hair, teething)
Damaged or Faulty goods
BabyBunny is happy to provide an exchange or refund on any product purchased from babybunny.com.au exhibiting a genuine manufacturing fault, significantly different from what was shown to you.
Refunds are to be processed using the original tender type.
If you believe you have received a faulty item please send and email to firstname.lastname@example.org. We will arrange for this to be returned to us for assessment and if deemed to be a fault in the manufacture of the garment we will offer you a replacement or refund.
If the item is assessed and is not deemed to be a fault in the manufacture of the garment, we will return the item/s to you. Please note that we will only accept returns originally purchased online.
How to raise a return request
You can raise a return request by visiting product returns page here.
Where to return
You can post your items to 13, Yearling Crescent, Clyde North VIC 3978
Refunds will be processed within 7 days after we receive your package. The refund will be issued to your original payment account, as per your request.
The original shipping fee is non-refundable.